Cancellation and Refund Policies

Return Policy

•Partial order cases will be addressed only if the customer calls within the first 24hrs from the time, the order is marked as delivered on CMS

•We will return the amount, equivalent to the amount paid for the returned medicine(s) at the time of purchase

•Medicines which have been opened, partially used or disfigured are not eligible for returns

•Product Level Return policy will change from Product to Product. It's mandatory to inform the return policy where the product is Non-Returnable.

No return accepted for cold chain products

Disclaimer - Customer will be responsible for handing over the return products to the respective stores 

Refund - Refund will be processed within 7 days in the instamed wallet and user will be able  to use that amount for the next purchase

How to initiate a return or exchange 

Kindly contact 88-222-88-222 or write us on care@instamed.in 

Replacement Policy / Exchange Policy:

• To initiate a replacement or exchange, customers must place a new order for the item in question.
• The replacement and exchange will be finalized upon thorough inspection at the store.
• Product can be returned or exchanged within 24 hours of delivery

Cancellation Policy

• Cancellation can be done before the order reaching to ready for delivery stage