Instamed VS Netmeds: Which Pharmacy is The Right Fit For You In Mumbai?

The emergence of e-pharmacies has greatly simplified the process of purchasing medications. Nowadays, a click or a touch can obtain medication. Patients not only avoid the time and effort of having to wait in line at other pharmacies to obtain the specified brand or medication, but they also avoid having to go from one to another to get it in the event that the neighbouring drugstore does not carry it. InstaMed and Netmeds are two such competing e-pharmacies that provide pharmaceutical delivery services in Mumbai. Here is a guide that will help you decide which one is the better fit for you.

Assured Speedy Delivery

The main difference between the two platforms is the speed at which orders are delivered to the customers. InstaMed has a special feature wherein it delivers your orders to your doorstep in 30 minutes, no matter how small the purchase is. Netmeds limits its prioritized delivery to customers who have paid for a Netmeds First membership.

Subscription Models

While both platforms offer a free model, Netmeds offers its users the option to upgrade to a premium membership at ₹399 for two months. A Netmeds First member enjoys unlimited free delivery on orders above ₹99, an additional 10% off on lab tests, high priority on orders and free consultations. InstaMed, on the other hand, allows its users to avail of its discounts and free delivery service with no additional requirement to subscribe to a premium package.

Customer Review & Satisfaction

InstaMed gets better approval from its users as compared to Netmeds. The former has a rating of 4.2 on Play Store and a 5 on App Store, proving it is preferable to download it based on customer reviews. Netmeds has a rating of 4.4 on Play Store but a 3.7 on App Store. Common complaints among its users include a long delivery time, discounts coming with many conditions, a prescription requirement for common ailments like a cold, and more. InstaMed, on the other hand, has a lower rate of complaints and higher customer satisfaction.

Mode of Payment

InstaMed has a limited amount of payment modes with cash on delivery being the only facility given to its user. Netmeds offers its customers several payment options like COD, UPI, net banking, credit/debit card, etc

Accessible Through Website & App

Both apps are available on the internet in the form of a website as well as an app that can be downloaded through Play Store as well as App Store. Moreover, they both have an easy-to-use interface that can be figured out even by the most technologically challenged user.

Conclusion

Netmeds is a larger, more well-established company whose reach is across India. However, it faces grave competition in Mumbai, where InstaMed is beginning to make a name for itself with its quick delivery and affordable, user-friendly model.